Effective Date: July 9, 2026
Introduction
Incend Media LLC (“Incend Media,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, use our services, communicate with us, or otherwise interact with our business.
Our goal is to be transparent about the information we collect and how it is used while providing visitors with meaningful choices regarding their personal information.
This Privacy Policy applies to all websites, applications, products, services, and digital experiences owned or operated by Incend Media unless a separate privacy notice is provided.
By using our website or submitting information to us, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide
You may voluntarily provide personal information when you:
- Complete a contact form
- Request a consultation
- Subscribe to newsletters or marketing communications
- Download resources
- Register for webinars or events
- Submit employment applications
- Become a client
- Communicate with us by email, telephone, text message, or other methods
Depending on the interaction, this information may include:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Mailing address
- Billing information
- Information contained within messages or uploaded files
- Any other information you voluntarily choose to provide
You are under no obligation to provide personal information. However, choosing not to provide certain information may limit our ability to respond to your request or provide specific services.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This information may include:
- IP address
- Browser type and version
- Operating system
- Device type
- Language preferences
- Pages visited
- Time spent on pages
- Referring website
- Date and time of visits
- Clickstream information
- General geographic location based on IP address
This information is generally used in aggregate to improve website performance, security, usability, and reporting.
Depending on your consent preferences and applicable law, certain information may also be collected through cookies and similar technologies as described in our Cookie Policy.
Information from Third Parties
We may receive information from trusted third-party service providers when necessary to provide our services or operate our business.
Examples include:
- Payment processors
- Customer relationship management (CRM) systems
- Marketing platforms
- Analytics providers
- Advertising platforms
- Website hosting providers
- Business partners
- Publicly available business directories
We only use this information for legitimate business purposes consistent with this Privacy Policy.
How We Use Your Information
We use personal information to operate our business, provide services, improve our website, communicate with clients, and fulfill legal obligations.
Examples include:
- Responding to inquiries
- Providing requested services
- Managing client relationships
- Delivering proposals and contracts
- Processing payments
- Providing customer support
- Scheduling consultations
- Improving website performance
- Measuring marketing effectiveness
- Maintaining website security
- Preventing fraud or abuse
- Meeting legal and regulatory obligations
- Sending newsletters or marketing communications where permitted
We do not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice when required.
Legal Bases for Processing (GDPR)
For individuals located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws, we process personal information only when a lawful basis exists.
Depending on the circumstances, our legal basis may include:
Consent
Where required by law, we process information based on your consent, including certain marketing communications and the use of non-essential cookies.
Performance of a Contract
We process information necessary to fulfill agreements with clients or to take requested steps before entering into a contract.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include improving our services, maintaining website security, preventing fraud, and communicating with existing clients.
Legal Obligations
We may process personal information when required to comply with applicable laws, regulations, legal proceedings, or governmental requests.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, remember visitor preferences, enhance security, analyze website performance, and, where permitted, measure marketing effectiveness.
Some cookies are necessary for the website to function properly. Other cookies help us understand how visitors use our website or support marketing and advertising activities.
Where required by applicable law, non-essential cookies and similar technologies are not activated until appropriate consent has been provided.
Additional information about the cookies we use, how they function, and how you can manage your preferences is available in our separate Cookie Policy.
Consent Management
Incend Media uses a Consent Management Platform (CMP) to help visitors manage their privacy preferences.
Depending on your location and applicable privacy laws, you may be presented with options to accept, reject, or customize your consent preferences before certain non-essential cookies or tracking technologies are activated.
You may update or withdraw your consent at any time using the cookie preferences option available on our website.
Please note that disabling certain categories of cookies may affect the functionality or performance of portions of the website.
Third-Party Services
To operate our business and provide our services, we may work with trusted third-party service providers that perform functions on our behalf. Depending on the services we provide, these providers may include website hosting companies, payment processors, customer relationship management (CRM) platforms, email marketing providers, analytics providers, advertising platforms, scheduling tools, communication platforms, cloud storage providers, and security services.
These providers may process personal information only as necessary to perform the services they provide to Incend Media or as otherwise permitted by applicable law. Each provider maintains its own privacy practices, and we encourage you to review their privacy policies when interacting directly with their services.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites that we do not own or control.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable exceptions.
Depending on the circumstances, these rights may include:
- The right to know what categories of personal information we collect.
- The right to request access to personal information we maintain about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information, subject to legal exceptions.
- The right to request information regarding categories of personal information disclosed for business purposes.
- The right to limit the use or disclosure of sensitive personal information where applicable.
- The right to not be discriminated against for exercising your privacy rights.
Incend Media does not knowingly sell personal information.
We also do not knowingly share personal information for cross-context behavioral advertising as those terms are defined under applicable California privacy laws.
If our business practices change in the future, this Privacy Policy will be updated accordingly.
California residents wishing to exercise their privacy rights may contact us using the information provided at the end of this Privacy Policy. We may request information necessary to verify your identity before processing certain requests.
European Privacy Rights (GDPR)
Individuals located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws may have additional rights regarding their personal information.
These rights may include:
- Access to personal information.
- Correction of inaccurate information.
- Deletion of personal information.
- Restriction of processing.
- Objection to certain processing activities.
- Data portability where applicable.
- Withdrawal of consent where processing is based on consent.
Where legally required, we will respond to verified requests within the timeframes established by applicable law.
Canadian Privacy Rights (PIPEDA)
For individuals located in Canada, Incend Media manages personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
Canadian users may request access to their personal information, request corrections to inaccurate information, or inquire about our privacy practices by contacting us using the information provided below.
Marketing Communications
You may choose to receive newsletters, updates, educational content, or other marketing communications from Incend Media.
You may opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send administrative or transactional communications related to existing services, contracts, billing, security, or support.
SMS Communications
If you voluntarily provide your mobile phone number and choose to receive text messages from Incend Media, you consent to receive communications related to your inquiries, appointments, projects, customer support, or other requested services.
Message frequency may vary depending on your relationship with us.
Message and data rates may apply based on your wireless carrier.
You may opt out of SMS communications at any time by replying STOP or by contacting us directly.
Consent to receive text messages is not a condition of purchasing any product or service.
Data Security
Incend Media takes reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction.
Our security practices may include secure website hosting, encryption where appropriate, access controls, software updates, monitoring, backups, and other commercially reasonable security measures designed to protect the information entrusted to us.
While we work diligently to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.
Retention periods may vary depending on the type of information involved. For example:
- Contact inquiries may be retained for follow-up and customer service purposes.
- Client records may be retained for the duration of the business relationship and any applicable legal or accounting requirements.
- Billing and financial records may be retained as required by applicable tax and financial regulations.
- Website analytics information may be retained according to the configuration of the applicable analytics platform and our legitimate business needs.
When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with our data management practices.
Automated Decision-Making
Incend Media does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Children’s Privacy
Our website and services are intended for businesses, organizations, and individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children under the age of thirteen (13). If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information promptly.
If you believe a child has provided personal information through our website, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or applicable regulations.
When material changes are made, we will update the Effective Date at the top of this Privacy Policy. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
We encourage visitors to review this Privacy Policy periodically to remain informed about how we protect personal information.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Incend Media LLC
Website: https://incendmedia.com
Email: privacy@incendmedia.com
Phone: (844) 521-0078
Mailing Address:
Incend Media LLC
2733 E Battlefield Rd
Suite 107
Springfield, Missouri 65804
United States
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner and in accordance with applicable law.