Last Updated: February 27, 2025
This Privacy Policy describes the core privacy practices of Incend Media LLC (“Incend Media,” “We,” “Us,” or “Our”), accessible at https://incendmedia.com/, and applies to individuals in the United States, Canada, and beyond who use our website or services (collectively, the “Service”). At Incend Media, we value your privacy and are committed to protecting your personal information. By using the Service, you agree to the collection and use of information as described here.
Interpretation and Definitions
Interpretation: Words with capitalized initial letters have specific meanings defined below, applicable in both singular and plural forms.
Definitions:
- You: The individual or entity using the Service. Under GDPR, you are the “Data Subject”; under CCPA, the “Consumer”; under PIPEDA, a Canadian resident or customer.
- Company (We/Us/Our): Incend Media LLC, 2733 E. Battlefield, Suite 107, Springfield, MO 65804. Under GDPR, we are the “Data Controller”; under PIPEDA, the organization responsible for your personal information.
- Website: https://incendmedia.com/
- Service: Our Website and related offerings provided by Incend Media LLC.
- Personal Data: Information relating to an identifiable individual (e.g., name, email, phone number). Under GDPR, CCPA, and PIPEDA, this includes data linked to you directly or indirectly.
- Cookies: Small files placed on your device to track browsing activity.
- Usage Data: Automatically collected data (e.g., IP address, browser type, visit duration).
- Device: Any device accessing the Service (e.g., computer, phone, tablet).
- Do Not Track (DNT): A browser setting to signal privacy preferences, which we do not currently respond to.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data: We may collect:
- Email address
- First and last name
- Phone number
- Address, State/Province, ZIP/Postal Code, City
- Payment details (processed securely via third-party providers, see below)
Usage Data: Automatically collected data may include:
- IP address, browser type, device identifiers
- Pages visited, time spent, and diagnostic data
SMS Data: If you opt into SMS, we collect your mobile number for support and account notifications only.
How We Collect Data
- Directly from You: When you submit forms, contact us, opt into SMS, or make a payment.
- Automatically: Via cookies and similar technologies when you use the Service.
- Social Media: If you log in via Google, Facebook, or Twitter, we may collect your name and email with your consent.
Use of Your Personal Data
We use your data to:
- Provide and maintain the Service, including processing payments
- Manage your account and respond to requests
- Send consented communications (e.g., newsletters or SMS for support)
- Comply with legal obligations
Disclosure of Your Personal Data
No Sharing or Sale of Personal Data to Third-Parties: We do not sell, lease, rent, or transfer personal data to third parties for monetary or other consideration. Your information is only shared in the following limited case:
- As Required by Law: To comply with legal obligations (e.g., court orders) or protect our rights, property, or safety, or that of our users or the public.
Retention of Your Personal Data
We keep your data only as long as needed for the purposes in this policy (e.g., service delivery, payment processing) or to meet legal requirements under applicable laws, including PIPEDA. Usage Data is retained briefly for security and functionality, unless legally required otherwise.
Transfer of Your Personal Data
Your data may be processed in the U.S., Canada, or other jurisdictions with differing laws. We ensure secure handling per this policy and applicable regulations. Your consent to this policy permits such transfers.
SMS Privacy and Data Protection
We use SMS solely for customer support, account notifications, and essential updates—no marketing or promotional messages.
- Consent: By providing your mobile number and opting in, you consent to receive SMS from us for these purposes. You may opt in via our website, forms, or direct request.
- Usage: We collect your mobile number and use it only for customer support, account-related notifications, and essential service updates.
- No Sharing: No mobile opt-in data will be shared with third parties under any circumstances, except as required by law.
- Rates: Message and data rates may apply per your carrier.
- Frequency: Message frequency varies based on your account activity or support needs.
- Opt-Out: Reply “STOP” or “CANCEL” to any message to unsubscribe. You’ll receive a confirmation, and your number will be removed within 24 hours.
- Help: Reply “HELP” for assistance, or contact us at (844) 521-0078 or support@incendmedia.com.
- Security: We implement strict measures to protect your SMS data.
- Liability: We’re not responsible for delays or undelivered messages due to carrier or network issues.
Tracking Technologies and Cookies
We use cookies for:
- Essential Functions: Authentication and service delivery
- Preferences: Remembering your settings
- Analytics: Internal usage tracking (no third-party analytics)
You can manage cookies via browser settings, though refusing may limit functionality. See our Cookie Policy for details.
Payments
- We offer paid products/services within the Service. We use trusted third-party payment processors (Stripe and PayPal) to handle transactions securely.
- Stripe: https://stripe.com/us/privacy We do not store or collect your payment card details. That information is provided directly to Stripe or PayPal, whose use of your data is governed by their privacy policies.
- PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full
- These processors adhere to PCI-DSS standards for secure payment handling. Sharing your data with them is necessary to process your payments and fulfill your orders.
- We offer paid products/services within the Service. We use trusted third-party payment processors (Stripe and PayPal) to handle transactions securely.
Security of Your Personal Data
We use reasonable measures to protect your data, compliant with applicable laws, but no method is 100% secure.
PIPEDA Privacy (Canada Residents)
If you are a resident of Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).
- Purpose: We collect and use your personal information only for the purposes identified in this policy (e.g., service delivery, support, legal compliance).
- Consent: We obtain your consent before collecting or using your data, except where exempt by law. You scaten may withdraw consent by contacting us, subject to legal or contractual limits.
- Your Rights: You have the right to:
- Access your personal information we hold
- Request corrections if it’s inaccurate
- Ask questions about how we manage your data
- Contact: Reach our Privacy Officer at privacy@incendmedia.com or (844) 521-0078 for requests or complaints. We’ll respond within 30 days, per PIPEDA guidelines. You may also contact the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/) if needed.
GDPR Privacy (EU Residents)
Legal Basis: We process data based on consent, contract performance (e.g., payment processing), or legal obligations.
Your Rights:
- Access, correct, or delete your data
- Object to or restrict processing
- Data portability
- Withdraw consent: Contact us at privacy@incendmedia.com to exercise these rights. You may also contact your local Data Protection Authority.
CCPA Privacy (California Residents)
Your Rights:
- Know what data we collect and why
- Request deletion
- Opt-out of data “sales” (we don’t sell data; payment processing isn’t a sale)
- Non-discrimination for exercising rights
Submit requests at privacy@incendmedia.com. We respond within 45 days, extendable by 45 days with notice.
Do Not Sell My Info: We don’t sell, lease, rent, or transfer your data for consideration. Payment data shared with Stripe/PayPal is for transaction purposes only, not a sale under CCPA. You can opt out of personalized ads via browser or device settings.
Shine the Light Law: California residents can request third-party sharing info annually (limited to payment processors and legal requirements).
Social Media
We maintain presences on social media platforms, such as our Facebook page (https://www.facebook.com/incendmedia), and may allow logins via Google, Facebook, or X (formerly Twitter). When you interact with us on these platforms or log in through them:
- We may collect data like your name and email, as outlined in “How We Collect Data,” with your consent.
- Facebook: See https://www.facebook.com/policy.php (we use anonymized Insights data internally and act as joint controllers for our page). These platforms may collect and process your data per their own policies, over which we have no control. For example:
- Google: See https://policies.google.com/privacy
- X / Twitter: See https://x.com/en/privacy
- We may collect data like your name and email, as outlined in “How We Collect Data,” with your consent.
- Check each platform’s privacy policy for details on their practices.
Links to Other Websites
We’re not responsible for third-party sites linked from our Service (except payment processors noted above). Review their policies separately.
Changes to This Policy
We may update this policy, notifying you via email or a website notice. Changes take effect upon posting.
Contact Us
- Email: privacy@incendmedia.com
- Mail: 2733 E. Battlefield, Suite 107, Springfield, MO 65804
- Phone: (844) 521-0078